Global after-sales platform with powerful IoT features

The digital service platform “Bucher Connect” ensures efficient fleet management, including detailed vehicle information and a geographical overview with the current locations of fleet vehicles and detailed routes for assignments. What makes this platform special is that Bucher Connect shows how intelligently structured product data and IoT technology can help urban fleet management teams use their cleaning vehicles more efficiently, in a more connected way, and more sustainably. The numerous awards are recognition of the innovative strength of the Bucher Connect project, which is setting new standards in digital fleet management.

Leading global supplier of vehicles and equipment for cleaning and clearance work
More than 2400 employees
19 production sites
5 service and sales centres
Numerous offices spread across five continents

“IoT in practice – how Bucher Municipal creates business value from complex data.”

Bucher Connect was also the topic of one of our PLM Open Hours sessions. View the slides and recording here.

Webinar-Slides & Aufzeichnung (in German)

BENEFITS FOR BUCHER CUSTOMERS AND SERVICE ORGANISATIONS

Efficiency through optimised data flow and result-oriented KPIs

Bucher Connect is a service platform with fleet management for Bucher Municipal vehicles. The solution not only provides a comprehensive overview of the operational status of a fleet, but also of the services provided and the current positions with the help of IoT data. In addition, seasonal challenges such as the disposal of waste after big events such as the Street Parade or leaves in autumn can be supported with rented vehicles as a fleet supplement by Bucher Connect – for both end customers and rental companies.

Bucher Municipal's customers now benefit from an optimised platform that minimises downtime and costs and provides an improved overview and performance control of the fleets.

Intelliact could contribute to a fundamental change and improvemnt of Bucher Municipal's platform. The powerful platform enables customers to analyse both the consumption and performance of their fleet in real time on a daily and annual basis. This provides customers with real-time monitoring of critical operating parameters, enabling them to optimise energy consumption and achieve further approach their sustainability goals. An addtional improvement is the direct linking of the relevant product data with the respective vehicle, which means, for example, that the associated documents are not only to be found in a decoupled area.

The most important advantages of the service platform:

Overview of the fleet: display of all owned and any rental vehicles and their condition.
Results-oriented KPIs: The most important KPIs at a glance for efficient fleet management based on IoT data. The KPIs can be filtered across time periods.
Performance improvements: Reduction of data processing time from previously roughly 8 hours to near real-time.
Integration of various map features: e.g. current locations of fleet vehicles, location where an error occurred, detailed route of a job with information on work mode and utilisation.
Role-based access rights: Personalised data views according to user role.
Comprehensive vehicle documentation: The product documentation is where it is needed: on the vehicle.

Facts & Figures

Thousands of vehicles, millions of data points, analysis in seconds

The vehicles:

complete tens of thousands of journeys every week,
send millions of position data to the Bucher Connect service platform every day.

The data sent:

processed by the system in less than five minutes,
are calculated and displayed by the platform according to a user's access rights.

From vehicle to Bucher Connect: intelligent networking of vehicles, data streams, databases and users

DEVELOPED BY INTELLIACT

Increased performance and user-specific data management

Intelliact reorganised the platform together with the Bucher Municipal project team and the UX and UI specialists Eyekon AG. The customer journeys were defined based on customer interviews. This resulted in a clearly defined concept for fleet management, the new design and the associated UI modules.

In addition to optimising user-friendliness, technical improvements were an important focus. The performance of the platform was increased through a structured and optimised arrangement of the IoT data. For example, the loading time of a vehicle overview was accelerated by a factor of 20. Intelliact has also optimised the networking of product data with the vehicles. With the help of Headless CMS, Bucher Municipal's product managers are now able to manage relevant product data such as operating instructions and error messages in one place and use it in different contexts.

Intelliact's tasks at a glance

Development and implementation of a fleet management strategy and associated data model that enables better management of the vehicle fleet, also for rental and service organisations,
Development of customer journeys for the various roles to guarantee a user-oreinted user experience with appropriate design,
Development of the platform and the web application,
System architecture according to the MACH principle,
Integration and optimisation of real-time IoT data using a timeseries DB,
Security concept using threat modelling,
Migration of existing data to the new platform.

PROJECT CHALLENGES

Ensuring increased efficiency and user-orientation

The main task was to efficiently structure the IoT data and create a user-friendly interface for customer-specific KPIs. Another focus was on integrating customer requirements into the new platform.

Challenges overcome

Overcoming technical limitations of the old platform as a basis for further growth.
Improving the user experience by incorporating specific customer needs, captured through customer interviews.
High-performance real-time evaluations in the form of KPIs that take into account vehicles, their connection to the organisation and the associated roles.
Integrative collaboration between Bucher and Intelliact developers using modern methods and tools.
From kick-off to concept development and implementation to go-live within one year.

Today, Bucher Connect is characterised by a strong user focus and efficient data management that is tailored to the needs of Bucher's customers and service provider organisations.

Are you looking for a solution to make your product more efficient and user-friendly? We would be happy to help you develop the right IoT solution. Get in touch with us for a personalised consultation.

Contact Uwe Leonhardt

2026 and 2025: Bucher Connect wins prestigious awards

🏆 German Design Award 2026

Bucher Connect wins gold in Service Design & Winner in Web

With two awards at the German Design Award 2026, Bucher Municipal once again confirms the high standards of its digital solutions. Bucher Municipal received gold in the Service Design category for Bucher Connect, an honor that is awarded only once per category, as well as the Winner award in the Web category. The award recognized in particular the conceptual quality, design precision, and consistently user-oriented design of the digital platform.

Bucher Connect received two awards at the German Design Award 2026: Gold in “Service Design” and “Winner in Web.”

What the jury says:
"Real-time data is presented in a powerful yet aesthetically clear way. The intuitive interface provides consistent access to complex fleet processes and enables an impressive 360° view of vehicles and services. This digital solution impresses at the highest level, particularly in terms of its strategic clarity and sustainable orientation, and sets a striking benchmark for gold-award-winning projects in the web sector."

🏆 Best of Swiss Web Award 2025

Bucher Connect wins Master of Swiss Web award and 3 gold + 3 silver medals

Bucher Connect is now one of the best in the Swiss digital industry, as the platform was crowned Master of Swiss Web. Not only that, but our project also received six other awards, including three gold and three silver. In the following categories:

🥇 in Productivity
🥇 in Technology
🥇 in Marketing
🥈 in Business
🥈 in UX
🥈 in Brand Experience
🏆 as well as the MASTER title

What makes this platform special: Bucher Connect shows how intelligently structured product data and IoT technology can help urban fleet management teams control their infrastructure more efficiently, in a more connected and sustainable way. The awards are a recognition for the entire industry, the innovative power behind this project, and set new standards in digital fleet management.

The jury's verdict in the “Technology” category:

“Comprehensive IoT integration, just as we would wish. The Bucher Connect service platform shows the use, location, and condition of thousands of the company's cleaning, winter service, and waste disposal vehicles in detail. In the jury's view, the project represents a benchmark for digital fleet management.”

The jury's verdict in the “Productivity” category:

"Bucher Connect is already doing its rounds in the early hours of the morning. From the Street Parade to New Year's Eve, the fleet is managed like an orchestra. Thanks to perfect automation, the municipality can optimize its vehicles well. In our view, IoT-supported driving and cleaning in particular offer the greatest benefits. As a jury, we were therefore able to quickly agree: we wish the winner every success in cleaning."

The jury's verdict in the “Marketing” category:

"The marketing jury enthusiastically honors Bucher. Bucher Connect is the innovative B2B platform for intelligent fleet management of cleaning and clearance vehicles. The business tool combines IoT technology, generates efficiency and sustainability, and thus enables cities and municipalities worldwide to optimally manage their fleets. Bucher Connect is therefore a compelling selling point and represents a flagship project for pioneering marketing using a service platform with lasting customer benefits."